Privacy Policy

At EaziMarketing ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered marketing automation platform and services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Account information: Name, email address, password, business details
• Business profile: Company name, industry, website URL, target audience, marketing goals
• Payment information: Processed securely through third-party payment processors (PayPal)
• Content you create: Marketing campaigns, social media posts, images, videos, media files
• Communications: Support requests, feedback, inquiries sent to us

1.2 Information Collected Automatically

When you use our Services, we automatically collect:

• Device information: IP address, browser type, operating system, device identifiers
• Usage information: Pages visited, features used, time spent, click patterns
• Log data: Access times, error logs, performance data, API calls
• Cookies and tracking: Session cookies, analytics cookies, preference cookies

1.3 Information from Third Parties

When you connect your social media accounts or other third-party services to EaziMarketing, we collect information from those platforms in accordance with their terms of service and your privacy settings. This includes:

• Profile information (username, profile picture, display name)
• Account metrics (follower count, post statistics, engagement data)
• Access tokens for posting content on your behalf
• Public posts and content you've shared

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our AI-powered marketing automation Services
• Process your transactions and manage your subscription account
• Generate AI-powered content, marketing recommendations, and campaign strategies
• Post content to your connected social media accounts (with your explicit permission)
• Analyze campaign performance and provide insights and analytics
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities to improve our Services
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms of service
• Send marketing communications (with your consent, opt-out available)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our Services, including:

• Cloud hosting providers (Vercel, AWS)
• Payment processing (PayPal)
• Email delivery (Resend)
• AI services (OpenAI for content generation)
• Analytics providers (Google Analytics, Microsoft Clarity)

4.2 Social Media Platforms

Content you create through our platform is shared with the social media platforms you've connected, according to your explicit instructions and the posting schedules you set.

4.3 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.

4.4 Legal Requirements

We may disclose your information if required by law, court order, subpoena, or government regulation, or to:

• Protect our rights, property, or safety, or that of our users or others
• Investigate fraud, security, or technical issues
• Enforce our terms of service or other agreements
• Comply with legal processes or governmental requests

4.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: SSL/TLS encryption for data in transit, AES-256 encryption for data at rest
• Authentication: JWT tokens, password hashing with bcrypt, multi-factor authentication support
• Access controls: Role-based access, principle of least privilege
• Infrastructure: Secure cloud hosting with redundancy, automated backups, disaster recovery
• Monitoring: Real-time security monitoring, intrusion detection, audit logs
• Regular audits: Security assessments, vulnerability scans, penetration testing
• Employee training: Data protection and security best practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

• Active accounts: Data retained while your account is active
• Account deletion: Data deleted or anonymized within 30 days of account deletion
• Legal requirements: Some data may be retained longer if required by law
• Backups: Backup copies deleted within 90 days
• Social media tokens: Deleted immediately when you disconnect an integration

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Correction

You can access and update your account information at any time through your account settings dashboard.

7.2 Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, machine-readable format (JSON, CSV).

7.3 Deletion

You can request deletion of your personal information by:

• Using the account deletion feature in your settings
• Contacting us via our Contact page
• Following platform-specific deletion instructions on our Data Deletion page

7.4 Marketing Communications

You can opt out of marketing emails by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your email preferences in your account settings
• Contacting us directly to be removed from marketing lists

7.5 Cookies and Tracking

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Services. Most browsers allow you to refuse cookies or delete existing cookies.

7.6 Social Media Integrations

You can disconnect any social media platform at any time from your dashboard. This will:

• Revoke our access to your account
• Delete stored access tokens
• Stop all automated posting
• Remove your profile information from our systems

8. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence, including the United States and European Union. These countries may have data protection laws that differ from the laws in your country.

By using our Services, you consent to such transfers. We take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy, including:

• Standard Contractual Clauses approved by the European Commission
• Data processing agreements with service providers
• Compliance with applicable data protection regulations

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete such information promptly.

If you believe we have collected information from a child under 18, please contact us via ourContact page.

10. AI and Content Generation

Our AI services process your business information to generate marketing content:

• Content is generated based on your business profile, campaign goals, and instructions
• AI processing occurs on secure servers with data encryption (OpenAI API)
• Generated content is stored in your account for your review, editing, and use
• You maintain full ownership and control over all generated content
• We do not train AI models on your private business data or content
• AI-generated content can be deleted at any time

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or for legal, regulatory, or operational reasons. When we make material changes, we will:

• Post the updated Privacy Policy on this page
• Update the "Last updated" date at the top of this page
• Notify you by email (if you have an account with us)
• Display a prominent notice on our platform

Your continued use of EaziMarketing after changes become effective constitutes acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.