WhatsApp Shared Inbox for Teams
When a business grows, one WhatsApp number often ends up on one person's phone. Messages get missed, two people reply to the same customer and nobody can see who is handling what. A shared WhatsApp inbox puts every chat in one place for the whole team.
See every chat in one list
The inbox lists each customer conversation with the name, phone number and time of the last message. Labels show which chats are assigned to a team member and which are handled by automation.
Read the full conversation
Open a chat to read the whole history, including the messages automation sent. That means your team always sees what the customer has already been told.
Avoid answering twice
Chats you take over are marked Assigned. Everyone can see that someone is handling that customer, so nothing is answered twice.
Check reply speed with metrics
The Metrics tab shows today's performance: new leads, deals closed, average reply time and conversion rate.
See it in your own business
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Start freeFrequently asked questions
Can several team members use one WhatsApp number?
Yes. The shared inbox lets your team handle the conversations of one business number, with chats assigned to team members.
How do I know a chat is already being handled?
Assigned chats carry an Assigned label in the chat list.
Can automation and people work together?
Yes. Automation answers the simple questions and your team takes over the rest.
Related guides
The demo in the video uses a fictional business and fictional customers. Features shown are from the real EaziMarketing app.